RETURN POLICY
Return Policy
Last Updated: July 25, 2025
Introduction
This policy outlines the terms and conditions for all claims related to product quality, damages, or incorrect items. We encourage all customers to review this policy carefully prior to making a purchase.
1. General Policy
All sales are considered final. The company does not offer returns or exchanges, except under the specific conditions of a verified quality issue or the shipment of an incorrect product, as detailed below.
2. Claims for Damaged, Defective, or Incorrect Items
We are committed to the quality of our merchandise. The following procedure must be followed for any claims.
Reporting Window: Customers must inspect all items upon receipt. Any claim for a defective, damaged, or incorrect item must be reported to our support team within 7 days of the delivery date.
Claim Submission Requirements: To ensure a swift resolution, all claims must be submitted to support@purevitalmart.com and include the following information:
· The Order Number (e.g., 113SHOP-1218) and the email address associated with the order.
· A detailed description of the issue.
· Clear photographic or video evidence documenting the defect, damage, or incorrect item.
· Evaluation and Resolution: Our team will evaluate all submitted claims. The company will, at its sole discretion, determine the appropriate resolution. Approved solutions are assessed on a case-by-case basis and may include a product replacement, a partial refund, or a full refund.
3. Refunds
If a full or partial refund is the approved resolution, the funds will be issued to the original method of payment. Please allow an estimated 7–12 business days for the credit to appear on your statement. Final posting times are subject to the processing timelines of the respective financial institutions.
4. Exchanges and Replacements
We do not offer exchanges. A replacement will only be issued for an item if a claim for it being defective or damaged upon arrival has been submitted and approved in accordance with this policy.
5. Unauthorized Returns
The company will not accept or assume responsibility for any merchandise returned without a prior approved claim. Please do not send any items back to us unless specifically instructed to do so by our support team.
Any item returned without prior authorization will not be processed for a refund or replacement and may be disposed of without notice.
6. Contact Information
For all inquiries regarding this policy or to initiate a claim, please contact our support team. Reaching out to us directly at support@purevitalmart.com with your Order Number (e.g., 113SHOP-1218) and Order Email is the most effective way to resolve any issue.
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We have all been there. You wake up, and your knees are so stiff it takes ten minutes just to get out of bed. Or perhaps it’s the burning, "pins-and-needles" sensation in your feet that keeps you awake at 2 AM.
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A growing number of orthopedic specialists are now pointing to a different culprit—one that isn't fixed by opioids. It is a silent epidemic affecting over half of the US population: Severe Transdermal Magnesium Deficiency.
The "Master Mechanic" Your Body Is Missing
Magnesium is often called the "Master Mechanic" of the body. It turns off pain receptors and rebuilds cartilage.
The problem: As we age, our stomachs stop absorbing magnesium from food. "You can take all the oral pills you want," says Dr. Adrian Cole, "But stomach acid destroys them before they reach your knees."
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The "Transdermal" Breakthrough
In late 2024, researchers finalized a new delivery system. By using Direct Absorption Technology, they created a topical compound that bypasses digestion entirely.
It allows medical-grade Magnesium, Glucosamine, and Chondroitin to soak through the skin and penetrate deep into bone and nerve tissue. It’s called Seurico™.
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Why Is It Different?
Unlike drugstore creams that just use menthol to "distract" you, Seurico™ feeds the tissue with 6 Clinical Ingredients to:
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Because Seurico™ uses high-grade ingredients, production is slow. It sold out in September, but a new batch has just been released for the Black Friday Pre-Sale.
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